OTRS

OTRS (Open Ticket Request System) is a ticket eequest and email management system with many features to manage customer telephone calls and email. The system is built to allow your support, sales, pre-sales, billing, internal IT, helpdesk, etc. department to react quickly to inbound inquiries. It is useful for people who receive many emails and want to answer them with a team of agents.

Last updated 1 Aug, 2005


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License(s) :

GPLv2orlater

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About

Leadership
  • Martin Edenhofer - Maintainer
  • See the CREDITS file in the distribution for a complete list - Contributor
Requirements
  • Perl 5 or later (Use Requirement)
  • a database (ie MySQL or PostgreSQL) (Use Requirement)
  • LDAPv2-compliant server (Use Requirement)
  • DBI (Use Requirement)
  • DBD::mysql (Use Requirement)
  • Digest::MD5 (Use Requirement)
  • MIME::Base64 (Use Requirement)
  • Net::DNS (Use Requirement)
  • (Use Requirement)
  • Net::LDAP (for using LDAP) (Weak Prerequisite)
  • GD (Weak Prerequisite)
  • GD::Text (Weak Prerequisite)
  • GD::Graph (Weak Prerequisite)
  • GD::Graph::lines (Weak Prerequisite)
  • GD::Text::Align (all for statistics) (Weak Prerequisite)
Related Projects

Eventum, Request Tracker

Versions

2.0.1

2.0.1 stable released 2005-08-01

  • Released: 1 Aug, 2005
  • Code Maturity: Stable
  • Source Archive: ftp://ftp.otrs.org/pub/otrs/otrs-2.0.1-01.tar.gz
  • Licenses: GPLv2orlater
  • Interfaces: X Window System

User Community and Support

User FAQ available from http://faq.otrs.org/otrs/faq.pl; English and German user manual available in HTML format from http://doc.otrs.org/1.3/en/html/

General Resources
Announcement Resources
Support Resources

Development

Developer Resources
Bug Tracking Resources
 

Please send comments on these web pages to bug-directory@fsf.org, send other questions to info@fsf.org.

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The copyright licensing notice below applies to this text. Any software described in this text has its own copyright notice and license, which can usually be found in the distribution itself.

Permission is granted to copy, distribute, and/or modify this document under the terms of the GNU Free Documentation License, Version 1.2 or any later version published by the Free Software Foundation; with no Invariant Sections, with no Front-Cover Texts, and with no Back-Cover Texts.