Request Tracker - Free Software Directory - Free Software Foundation

Request Tracker

Request Tracker (RT) is an automated system to monitor, answer, and document requests. It was first designed as a tool to aid a small team of sysadmins manage the ever-increasing list of tasks and requests at a burgeoning web startup. Since then, RT has been put to work by help desks, sysadmins, development teams and marketing departments to track requests, responsibilities, and tasks. RT comes with Web, command line, and email interfaces to its Mysql-backed data store.

The user sends an email asking for help. RT send the user an electronic "ticket stub" which is used in future correspondence to refer to this problem. It also sends the user's request to the queue members, one of whom writes a reply, which RT records and forwards to the user. The ticket is then resolved.

Last updated 10 Jun, 2005

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License(s) :

GPLv2orlater

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About

Leadership

Jesse Vincent - Maintainer

Requirements

MySQL (Use Requirement)

Related Projects

Double Choco Latte, Eventum, Issue-Tracker, JitterBug, OTRS, Open Ticket Request System, Roundup, Wreq, firefly, phpSupport

Versions

3.4.2

3.4.2 stable released 2005-05-04

Released: 4 May, 2005
Code Maturity: Stable
Source Archive: http://download.bestpractical.com/pub/rt/releas...
Licenses: GPLv2orlater
Interfaces: Command Line, Web, E-mail

User Community and Support

User manual available in PDF format from http://www.bestpractical.com/rt/draftmanual.pdf; User manual available in ASCII text format from http://www.bestpractical.com/rt/docs/3.0/

General Resources

Homepage

Announcement Resources

E-mail

Support Resources

E-mail
Paid technical and installation support available from BestPractical, Inc. at http://www.bestpractical.com/services/support.html

Development

Developer Resources

VCS Checkout Command: :pserver:anoncvs@cvs.fsck.com:/raid/cvsroot co rt
E-mail
VCS Repository Webview

Bug Tracking Resources

VCS Repository Webview

Please send comments on these web pages to bug-directory@fsf.org, send other questions to info@fsf.org.

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The copyright licensing notice below applies to this text. Any software described in this text has its own copyright notice and license, which can usually be found in the distribution itself.

Permission is granted to copy, distribute, and/or modify this document under the terms of the GNU Free Documentation License, Version 1.2 or any later version published by the Free Software Foundation; with no Invariant Sections, with no Front-Cover Texts, and with no Back-Cover Texts.