OTRS
This entry published by the Free Software Foundation.
OTRS
http://otrs.org/
OTRS (Open Ticket Request System) is a ticket eequest and email management system with many features to manage customer telephone calls and email. The system is built to allow your support, sales, pre-sales, billing, internal IT, helpdesk, etc. department to react quickly to inbound inquiries. It is useful for people who receive many emails and want to answer them with a team of agents.
Documentation
User FAQ available from http://faq.otrs.org/otrs/faq.pl; English and German user manual available in HTML format from http://doc.otrs.org/1.3/en/html/
Related Projects
Licensing
| License | Verified by | Verified on | Notes |
|---|---|---|---|
| GPLv2orlater | Janet Casey | 2453297.519 October 2004 |
Leaders and contributors
| Contact(s) | Role |
|---|---|
 Martin Edenhofer | Maintainer |
| See the CREDITS file in the distribution for a complete list | Contributor |
Resources and communication
| Audience | Resource type | URI |
|---|---|---|
| Bug Tracking | VCS Repository Webview | http://bugs.otrs.org/ |
| Developer | VCS Repository Webview | http://cvs.otrs.org/cvsweb.cgi/otrs/ |
| Help | mailto:announce@otrs.org | |
| Developer | mailto:dev@otrs.org | |
| Support | mailto:otrs@otrs.org |
Software prerequisites
| Kind | Description |
|---|---|
| Required to use | DBI |
| Required to use | DBD_mysql |
| Required to use | Digest_MD5 |
| Required to use | MIME_Base64 |
| Required to use | Net_DNS |
| Required to use | a database (ie MySQL or PostgreSQL) |
| Required to use | Perl 5 or later |
| Weak prerequisite | Net_LDAP (for using LDAP) |
| Weak prerequisite | GD |
| Weak prerequisite | GD_Text |
| Weak prerequisite | GD_Graph |
| Weak prerequisite | GD_Graph_lines |
| Weak prerequisite | GD_Text_Align (all for statistics) |
| Required to use | LDAPv2-compliant server |
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This entry (in part or in whole) was last reviewed on 1 August 2005.
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This page was last modified on 12 April 2011, at 14:04.