OTRS
OTRS
http://otrs.org/
Ticket request and email management system
OTRS (Open Ticket Request System) is a ticket eequest and email management system with many features to manage customer telephone calls and email. The system is built to allow your support, sales, pre-sales, billing, internal IT, helpdesk, etc. department to react quickly to inbound inquiries. It is useful for people who receive many emails and want to answer them with a team of agents.
Licensing
License
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Notes
Leaders and contributors
| Contact(s) | Role |
|---|---|
| See the CREDITS file in the distribution for a complete list | Contributor |
| Martin Edenhofer | Maintainer |
Resources and communication
| Audience | Resource type | URI |
|---|---|---|
| Developer | VCS Repository Webview | http://cvs.otrs.org/cvsweb.cgi/otrs/ |
| Help | mailto:announce@otrs.org | |
| Support | mailto:otrs@otrs.org | |
| Bug Tracking | VCS Repository Webview | http://bugs.otrs.org/ |
| Developer | mailto:dev@otrs.org |
Software prerequisites
| Kind | Description |
|---|---|
| Weak prerequisite | GD_Text_Align (all for statistics) |
| Required to use | DBI |
| Required to use | DBD_mysql |
| Required to use | LDAPv2-compliant server |
| Weak prerequisite | GD_Graph_lines |
| Required to use | Digest_MD5 |
| Weak prerequisite | Net_LDAP (for using LDAP) |
| Weak prerequisite | GD |
| Weak prerequisite | GD_Text |
| Weak prerequisite | GD_Graph |
| Required to use | a database (ie MySQL or PostgreSQL) |
| Required to use | MIME_Base64 |
| Required to use | Net_DNS |
| Required to use | Perl 5 or later |
Permission is granted to copy, distribute and/or modify this document under the terms of the GNU Free Documentation License, Version 1.3 or any later version published by the Free Software Foundation; with no Invariant Sections, no Front-Cover Texts, and no Back-Cover Texts. A copy of the license is included in the page “GNU Free Documentation License”.
The copyright and license notices on this page only apply to the text on this page. Any software or copyright-licenses or other similar notices described in this text has its own copyright notice and license, which can usually be found in the distribution or license text itself.