Request Tracker
This entry published by the Free Software Foundation.
Request Tracker
http://www.bestpractical.com/rt/
Request Tracker (RT) is an automated system to monitor, answer, and document requests. It was first designed as a tool to aid a small team of sysadmins manage the ever-increasing list of tasks and requests at a burgeoning web startup. Since then, RT has been put to work by help desks, sysadmins, development teams and marketing departments to track requests, responsibilities, and tasks. RT comes with Web, command line, and email interfaces to its Mysql-backed data store. The user sends an email asking for help. RT send the user an electronic "ticket stub" which is used in future correspondence to refer to this problem. It also sends the user's request to the queue members, one of whom writes a reply, which RT records and forwards to the user. The ticket is then resolved.
Documentation
User manual available in PDF format from http://www.bestpractical.com/rt/draftmanual.pdf; User manual available in ASCII text format from http://www.bestpractical.com/rt/docs/3.0/
Related Projects
Licensing
| License | Verified by | Verified on | Notes |
|---|---|---|---|
| GPLv2orlater | Janet Casey | 2 December 2000 |
Leaders and contributors
| Contact(s) | Role |
|---|---|
 Jesse Vincent | Maintainer |
Resources and communication
| Audience | Resource type | URI |
|---|---|---|
| Bug Tracking | VCS Repository Webview | http://rt3.fsck.com/NoAuth/Buglist.html |
| Developer | VCS Repository Webview | http://www.bestpractical.com/rt/cvs.html |
| Help | mailto:rt-announce@lists.fsck.com | |
| Developer | mailto:rt-devel@lists.fsck.com | |
| Support | mailto:rt-users@lists.fsck.com |
Software prerequisites
| Kind | Description |
|---|---|
| Required to use | MySQL |
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This entry (in part or in whole) was last reviewed on 10 June 2005.
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This page was last modified on 12 April 2011, at 13:35.