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Request Tracker

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Request Tracker

http://www.bestpractical.com/rt/
Request Tracker (RT) is an automated system to monitor, answer, and document requests. It was first designed as a tool to aid a small team of sysadmins manage the ever-increasing list of tasks and requests at a burgeoning web startup. Since then, RT has been put to work by help desks, sysadmins, development teams and marketing departments to track requests, responsibilities, and tasks. RT comes with Web, command line, and email interfaces to its Mysql-backed data store. The user sends an email asking for help. RT send the user an electronic "ticket stub" which is used in future correspondence to refer to this problem. It also sends the user's request to the queue members, one of whom writes a reply, which RT records and forwards to the user. The ticket is then resolved.

Documentation

User manual available in PDF format from http://www.bestpractical.com/rt/draftmanual.pdf; User manual available in ASCII text format from http://www.bestpractical.com/rt/docs/3.0/

Related Projects


Download

Download External-link-icon.png version 3.4.2 (stable)
released on 4 May 2005

VCS Checkout

:pserver:anoncvs@cvs.fsck.com:/raid/cvsroot co rt

Categories




Licensing

LicenseVerified byVerified onNotes
GPLv2orlaterJanet Casey2 December 2000



Leaders and contributors

Contact(s)Role
"Email jesse@fsck.com" Jesse Vincent Maintainer


Resources and communication

Audience Resource type URI
Developer VCS Repository Webview http://www.bestpractical.com/rt/cvs.html
Help E-mail mailto:rt-announce@lists.fsck.com
Developer E-mail mailto:rt-devel@lists.fsck.com
Support E-mail mailto:rt-users@lists.fsck.com
Bug Tracking VCS Repository Webview http://rt3.fsck.com/NoAuth/Buglist.html


Software prerequisites

Kind Description
Required to use MySQL

This entry (in part or in whole) was last reviewed on 10 June 2005.



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Permission is granted to copy, distribute and/or modify this document under the terms of the GNU Free Documentation License, Version 1.3 or any later version published by the Free Software Foundation; with no Invariant Sections, no Front-Cover Texts, and no Back-Cover Texts. A copy of the license is included in the page “GNU Free Documentation License”.

The copyright and license notices on this page only apply to the text on this page. Any software or copyright-licenses or other similar notices described in this text has its own copyright notice and license, which can usually be found in the distribution or license text itself.


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