Browse wiki
| Computer languages
|
Perl +
|
| Documentation note
|
User FAQ available from http://faq.otrs.org/otrs/faq.pl; English and German user manual available in HTML format from http://doc.otrs.org/1.3/en/html/
|
| Full description
|
OTRS (Open Ticket Request System) is a tic … OTRS (Open Ticket Request System) is a ticket eequest and email management system with many features to manage customer telephone calls and email. The system is built to allow your support, sales, pre-sales, billing, internal IT, helpdesk, etc. department to react quickly to inbound inquiries. It is useful for people who receive many emails and want to answer them with a team of agents.want to answer them with a team of agents.
|
| Homepage URL
|
http://otrs.org/ +
|
| Interface
|
x-window-system +
|
| Is GNU
|
false +
|
| Keywords
|
email +
, help +
, debugging +
, trouble +
, ticket +
, telephony +
, customer +
, request +
, troubleshooting +
, inquiry +
, support +
|
| Last review by
|
Janet Casey +
|
| Last review date
|
1 August 2005 +
|
| License
|
GPLv2orlater +
|
| License verified by
|
Janet Casey +
|
| License verified date
|
19 October 2004 +
|
| Name
|
OTRS +
|
| Paid support
|
Paid technical support and consulting available from http://www.otrs.de/ +
|
| Prerequisite description
|
LDAPv2-compliant server +
, DBI +
, DBD_mysql +
, Digest_MD5 +
, MIME_Base64 +
, Net_DNS +
, a database (ie MySQL or PostgreSQL) +
, Perl 5 or later +
, Net_LDAP (for using LDAP) +
, GD +
, GD_Text +
, GD_Graph +
, GD_Graph_lines +
, GD_Text_Align (all for statistics) +
|
| Prerequisite kind
|
Required to use +
, Weak prerequisite +
|
| Real name
|
Martin Edenhofer +
, See the CREDITS file in the distribution for a complete list +
|
| Related projects
|
Request Tracker +
, Eventum +
|
| Resource URL
|
http://bugs.otrs.org/ +
, http://cvs.otrs.org/cvsweb.cgi/otrs/ +
, mailto:announce@otrs.org +
, mailto:dev@otrs.org +
, mailto:otrs@otrs.org +
|
| Resource audience
|
Bug Tracking +
, Developer +
, Help +
, Support +
|
| Resource kind
|
VCS Repository Webview +
, E-mail +
|
| Revisionid
|
4,142 +
|
| Revisiontimestamp
|
12 April 2011 09:04:57 +
|
| Revisionuser
|
User:WikiSysop +
|
| Role
|
Maintainer +
, Contributor +
|
| Short description
|
Ticket request and email management system +
|
| Software-development
|
debugging +
|
| Submitted by
|
Database conversion +
|
| Submitted date
|
1 April 2011 +
|
| Use
|
software-development +
|
| User level
|
none +
|
| VCS checkout command
|
Password: cvs +
|
| Version comment
|
2.0.1 stable released 2005-08-01
|
| Version date
|
1 August 2005 +
|
| Version download
|
ftp://ftp.otrs.org/pub/otrs/otrs-2.0.1-01.tar.gz +
|
| Version identifier
|
2.0.1 +
|
| Version status
|
stable +
|
| Has queryThis property is a special property in this wiki.
|
OTRS +
, OTRS +
, OTRS +
, OTRS +
, OTRS +
, OTRS +
, OTRS +
, OTRS +
|
| Modification dateThis property is a special property in this wiki.
|
5 March 2013 21:32:49 +
|
| Page has default formThis property is a special property in this wiki.
|
Entry +
|
| Has subobjectThis property is a special property in this wiki.
|
OTRS +
, OTRS +
, OTRS +
, OTRS +
, OTRS +
, OTRS +
, OTRS +
, OTRS +
, OTRS +
, OTRS +
, OTRS +
, OTRS +
, OTRS +
, OTRS +
, OTRS +
, OTRS +
, OTRS +
, OTRS +
, OTRS +
, OTRS +
, OTRS +
, OTRS +
|
| EmailThis property is a special property in this wiki.
|
martin@otrs.org +
|
|
OTRS +
|
License of
|
|
OTRS +
, OTRS +
|
Person of
|
|
Eventum +
, Request Tracker +
|
Related projects
|
|
OTRS +
, OTRS +
, OTRS +
, OTRS +
, OTRS +
|
Resource of
|
|
OTRS +
, OTRS +
, OTRS +
, OTRS +
, OTRS +
, OTRS +
, OTRS +
, OTRS +
, OTRS +
, OTRS +
, OTRS +
, OTRS +
, OTRS +
, OTRS +
|
Software prerequisite of
|
Permission is granted to copy, distribute and/or modify this document
under the terms of the GNU Free Documentation License, Version 1.3 or
any later version published by the Free Software Foundation; with no
Invariant Sections, no Front-Cover Texts, and no Back-Cover Texts. A
copy of the license is included in the page “GNU Free
Documentation License”.
The copyright and license notices on this page only apply to the
text on this page. Any software described in this text has its
own copyright notice and license, which can usually be found in
the distribution itself.
