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OTRS
Computer languages Perl  +
Documentation note User FAQ available from http://faq.otrs.org/otrs/faq.pl; English and German user manual available in HTML format from http://doc.otrs.org/1.3/en/html/
Full description OTRS (Open Ticket Request System) is a ticOTRS (Open Ticket Request System) is a ticket eequest and email management system with many features to manage customer telephone calls and email. The system is built to allow your support, sales, pre-sales, billing, internal IT, helpdesk, etc. department to react quickly to inbound inquiries. It is useful for people who receive many emails and want to answer them with a team of agents.want to answer them with a team of agents.
Homepage URL http://otrs.org/  +
Interface x-window-system  +
Is GNU false  +
Keywords email  + , help  + , debugging  + , trouble  + , ticket  + , telephony  + , customer  + , request  + , troubleshooting  + , inquiry  + , support  +
Last review by Janet Casey +
Last review date 1 August 2005  +
License GPLv2orlater +
License verified by Janet Casey  +
License verified date 19 October 2004  +
Name OTRS  +
Paid support Paid technical support and consulting available from http://www.otrs.de/  +
Prerequisite description LDAPv2-compliant server  + , DBI  + , DBD_mysql  + , Digest_MD5  + , MIME_Base64  + , Net_DNS  + , a database (ie MySQL or PostgreSQL)  + , Perl 5 or later  + , Net_LDAP (for using LDAP)  + , GD  + , GD_Text  + , GD_Graph  + , GD_Graph_lines  + , GD_Text_Align (all for statistics)  +
Prerequisite kind Required to use  + , Weak prerequisite  +
Real name Martin Edenhofer  + , See the CREDITS file in the distribution for a complete list  +
Related projects Request Tracker + , Eventum +
Resource URL http://bugs.otrs.org/  + , http://cvs.otrs.org/cvsweb.cgi/otrs/  + , mailto:announce@otrs.org  + , mailto:dev@otrs.org  + , mailto:otrs@otrs.org  +
Resource audience Bug Tracking  + , Developer  + , Help  + , Support  +
Resource kind VCS Repository Webview  + , E-mail  +
Revisionid 4,142  +
Revisiontimestamp 12 April 2011 09:04:57  +
Revisionuser User:WikiSysop +
Role Maintainer  + , Contributor  +
Short description Ticket request and email management system  +
Software-development debugging  +
Submitted by Database conversion +
Submitted date 1 April 2011  +
Use software-development  +
User level none  +
VCS checkout command Password: cvs  +
Version comment 2.0.1 stable released 2005-08-01
Version date 1 August 2005  +
Version download ftp://ftp.otrs.org/pub/otrs/otrs-2.0.1-01.tar.gz  +
Version identifier 2.0.1  +
Version status stable  +
Has queryThis property is a special property in this wiki. OTRS + , OTRS + , OTRS + , OTRS + , OTRS + , OTRS + , OTRS + , OTRS + , OTRS + , OTRS +
Modification dateThis property is a special property in this wiki. 4 January 2014 01:13:28  + , 4 January 2014 01:13:28  +
Page has default formThis property is a special property in this wiki. Entry  +
Has subobjectThis property is a special property in this wiki. OTRS + , OTRS + , OTRS + , OTRS + , OTRS + , OTRS + , OTRS + , OTRS + , OTRS + , OTRS + , OTRS + , OTRS + , OTRS + , OTRS + , OTRS + , OTRS + , OTRS + , OTRS + , OTRS + , OTRS + , OTRS + , OTRS +
EmailThis property is a special property in this wiki. martin@otrs.org  +
hide properties that link here 
OTRS + License of
OTRS + , OTRS + Person of
Eventum + , Request Tracker + Related projects
OTRS + , OTRS + , OTRS + , OTRS + , OTRS + Resource of
OTRS + , OTRS + , OTRS + , OTRS + , OTRS + , OTRS + , OTRS + , OTRS + , OTRS + , OTRS + , OTRS + , OTRS + , OTRS + , OTRS + Software prerequisite of
 

 

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