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This entry published by the Free Software Foundation.
| Request Tracker |
| Computer languages | C + |
|---|---|
| Documentation note | User manual available in PDF format from http://www.bestpractical.com/rt/draftmanual.pdf; User manual available in ASCII text format from http://www.bestpractical.com/rt/docs/3.0/ |
| Full description | Request Tracker (RT) is an automated syste … Request Tracker (RT) is an automated system to monitor, answer, and document requests. It was first designed as a tool to aid a small team of sysadmins manage the ever-increasing list of tasks and requests at a burgeoning web startup. Since then, RT has been put to work by help desks, sysadmins, development teams and marketing departments to track requests, responsibilities, and tasks. RT comes with Web, command line, and email interfaces to its Mysql-backed data store. The user sends an email asking for help. RT send the user an electronic "ticket stub" which is used in future correspondence to refer to this problem. It also sends the user's request to the queue members, one of whom writes a reply, which RT records and forwards to the user. The ticket is then resolved. to the user. The ticket is then resolved. |
| Homepage URL | http://www.bestpractical.com/rt/ + |
| Interface | command-line + , web + , e-mail + |
| Is GNU | false + |
| Keywords | help + , development + , system administration + , trouble + , project + , project management + , users + , requests + , help desk + , request tracker + , rtracker + , ticket + |
| Last review by | Janet Casey + |
| Last review date | 10 June 2005 + |
| License | GPLv2orlater + |
| License verified by | Janet Casey + |
| License verified date | 2 December 2000 + |
| Name | Request Tracker + |
| Paid support | Paid technical and installation support available from BestPractical, Inc. at http://www.bestpractical.com/services/support.html + |
| Prerequisite description | MySQL + |
| Prerequisite kind | Required to use + |
| Real name | Jesse Vincent + |
| Related projects | Issue-Tracker + , OTRS + , Roundup + , Double Choco Latte + , Firefly + , JitterBug + , PhpSupport + , Wreq + , Open Ticket Request System + , Eventum + |
| Resource URL | http://rt3.fsck.com/NoAuth/Buglist.html + , http://www.bestpractical.com/rt/cvs.html + , mailto:rt-announce@lists.fsck.com + , mailto:rt-devel@lists.fsck.com + , mailto:rt-users@lists.fsck.com + |
| Resource audience | Bug Tracking + , Developer + , Help + , Support + |
| Resource kind | VCS Repository Webview + , E-mail + |
| Revisionid | 3,072 + |
| Revisiontimestamp | 12 April 2011 13:35:09 + |
| Revisionuser | WikiSysop + |
| Role | Maintainer + |
| Short description | Trouble ticketing system + |
| Software-development | bug-tracking-system + |
| Submitted by | Database conversion + |
| Submitted date | 1 April 2011 + |
| Use | software-development + |
| User level | none + |
| VCS checkout command | :pserver:anoncvs@cvs.fsck.com:/raid/cvsroot co rt + |
| Version comment | 3.4.2 stable released 2005-05-04 |
| Version date | 4 May 2005 + |
| Version download | http://download.bestpractical.com/pub/rt/release/rt-3.4.2.tar.gz + |
| Version identifier | 3.4.2 + |
| Version status | stable + |
| Modification dateThis property is a special property in this wiki. | 24 May 2012 23:56:58 + |
| Page has default formThis property is a special property in this wiki. | Entry + |
| EmailThis property is a special property in this wiki. | jesse@fsck.com + |
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