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Request Tracker
Computer languages Perl  +
Documentation note http://bestpractical.com/rt/docs.html
Full description Request Tracker (RT) is an automated systeRequest Tracker (RT) is an automated system to monitor, answer, and document requests. It was first designed as a tool to aid a small team of sysadmins manage the ever-increasing list of tasks and requests at a burgeoning web startup. Since then, RT has been put to work by help desks, sysadmins, development teams and marketing departments to track requests, responsibilities, and tasks. RT comes with Web, command line, and email interfaces to its Mysql-backed data store. The user sends an email asking for help. RT send the user an electronic "ticket stub" which is used in future correspondence to refer to this problem. It also sends the user's request to the queue members, one of whom writes a reply, which RT records and forwards to the user. The ticket is then resolved. to the user. The ticket is then resolved.
Homepage URL http://www.bestpractical.com/rt/  +
Interface command-line  + , web  + , e-mail  +
Is GNU false  +
Keywords help  + , development  + , system administration  + , trouble  + , project  + , project management  + , users  + , requests  + , help desk  + , request tracker  + , rtracker  + , ticket  +
Last review by Yoni Rabkin +
Last review date 18 April 2014  +
License GPLv2 +
License copyright Copyright (c) 1996-2014 Best Practical Solutions, LLC
License verified by Yoni Rabkin  +
License verified date 18 April 2014  +
Name Request Tracker  +
Paid support Paid technical and installation support available from BestPractical, Inc. at http://bestpractical.com/services/  +
Prerequisite description MySQL  +
Prerequisite kind Required to use  +
Real name Best Practical Sales team  +
Related projects Issue-Tracker + , OTRS + , Roundup + , Double Choco Latte + , Firefly + , JitterBug + , PhpSupport + , Wreq + , Open Ticket Request System + , Eventum +
Resource URL http://www.bestpractical.com/rt/cvs.html  + , https://github.com/bestpractical/rt  + , rt-announce@lists.bestpractical.com  + , rt-devel@lists.bestpractical.com  +
Resource audience Bug Tracking  + , Developer  + , Help  +
Resource kind VCS Repository Webview  + , E-mail  +
Revisionid 20,989  +
Revisiontimestamp 18 April 2014 15:14:00  +
Revisionuser User:Yoni-r +
Short description Issue tracking system  +
Software-development bug-tracking-system  +
Submitted by Database conversion +
Submitted date 1 April 2011  +
Use software-development  +
User level none  +
VCS checkout command git clone git://github.com/bestpractical/rt.git -b stable  +
Version date 20 February 2014  +
Version download http://download.bestpractical.com/pub/rt/release/rt-4.2.3.tar.gz  +
Version identifier 4.2.3  +
Version status stable  +
Has queryThis property is a special property in this wiki. Request Tracker + , Request Tracker + , Request Tracker + , Request Tracker + , Request Tracker + , Request Tracker + , Request Tracker + , Request Tracker + , Request Tracker +
Has improper value forThis property is a special property in this wiki. Role  +
Modification dateThis property is a special property in this wiki. 1 August 2014 22:51:16  +
Page has default formThis property is a special property in this wiki. Entry  +
Has subobjectThis property is a special property in this wiki. Request Tracker + , Request Tracker + , Request Tracker + , Request Tracker + , Request Tracker + , Request Tracker + , Request Tracker + , Request Tracker +
EmailThis property is a special property in this wiki. sales@bestpractical.com  +
hide properties that link here 
Request Tracker + Has featured
Request Tracker + License of
Request Tracker + Person of
Double Choco Latte + , Eventum + , Firefly + , Issue-Tracker + , JitterBug + , OTRS + , Open Ticket Request System + , PhpSupport + , Roundup + , Wreq + Related projects
Request Tracker + , Request Tracker + , Request Tracker + , Request Tracker + Resource of
Request Tracker + Software prerequisite of
 

 

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