The Sugar Project and Community are at the heart of our mission. Creating an 'architecture of participation' where users from around the world can help to build a higher quality, more useful product is a superior form of development than the traditional Silicon Valley model of a few product managers dictating what features the world needs. The free software model embraces the world outside of Silicon Valley instead of keeping it at arm's length. When we started SugarCRM, we hoped there was a better way to build and sell enterprise software. Now, years later, that hope has turned into confidence. There is always a better way. In an industry dedicated to improving customer relationships (CRM), it is interesting that proprietary software vendors spend between 50-70% of revenues convincing customers to buy their product (sales and marketing) and less than 10% of revenues actually making better products (engineering). We thought there was a better way. Why not write our product in public and distribute it through a free license? Individuals and companies would be free to evaluate and use Sugar Community Edition without restriction. If users decide they want advanced functionality, professional support and product extensions, they can engage with SugarCRM when they are ready for a commercial relationship. This Commercial free software model shortens the costly and time-consuming enterprise sales cycle while allocating more toward engineering (almost half our company is part of R&D). It also makes for more successful deployments because customers do not experience the 'bait and switch' sales model of proprietary vendors. The commercial free software model requires putting your product in front of your sales force, which means having a fast, intuitive application that is easy to learn, use and extend.
released on 19 March 2010
|License||Verified by||Verified on||Notes|
|BSD 2Clause||Kelly Hopkins||15 April 2010|
|Artistic||Kelly Hopkins||15 April 2010|
|GPLv3||Kelly Hopkins||15 April 2010|
|LGPLv2.1||Kelly Hopkins||15 April 2010|
|PHP3.0||Kelly Hopkins||15 April 2010|
|BSD 3Clause||Kelly Hopkins||15 April 2010|
Leaders and contributors
|Sugar CRM Support Team||Maintainer|
Resources and communication
This entry (in part or in whole) was last reviewed on 15 April 2010.