f2w helpdesk is a Web-based helpdesk package. It categorises requests to an arbitrary level of detail (using an expert-system-like question and answer method) and associates advice and problem-specific information with the various request categories. The resulting knowledge base helps resolve frequently occurring problems more quickly. Users can also add their own tasks, thus using the program as a todo list or for workflow within teams. Notes can be added to each request at any time.
DocumentationAdministrator's guide available from http://f2w.sourceforge.net/f2w-admin.html; User's guide available from http://f2w.sourceforge.net/f2w-guide.html
released on 23 July 2002
|License||Verified by||Verified on||Notes|
|GPLv2||Janet Casey||13 November 2001|
Leaders and contributors
Resources and communication
|Bug Tracking,Developer,Support||Mailing List Info/Archive||http://lists.sourceforge.net/mailman/listinfo/f2w-helpdesk|
|Required to use||MySQL-type database|
|Required to build||Zope|
This entry (in part or in whole) was last reviewed on 23 October 2007.