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|Computer languages=Perl
 
|Computer languages=Perl
 
|Documentation note=http://bestpractical.com/rt/docs.html
 
|Documentation note=http://bestpractical.com/rt/docs.html
|Paid support=Paid technical and installation support available from BestPractical, Inc. at http://bestpractical.com/services/  
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|Paid support=Paid technical and installation support available from BestPractical, Inc. at http://bestpractical.com/services/
 
|Related projects=Issue-Tracker,OTRS,Roundup,Double_Choco_Latte,firefly,JitterBug,phpSupport,Wreq,Open_Ticket_Request_System,Eventum
 
|Related projects=Issue-Tracker,OTRS,Roundup,Double_Choco_Latte,firefly,JitterBug,phpSupport,Wreq,Open_Ticket_Request_System,Eventum
 
|Keywords=help,development,system administration,trouble,project,project management,users,requests,help desk,request tracker,rtracker,ticket
 
|Keywords=help,development,system administration,trouble,project,project management,users,requests,help desk,request tracker,rtracker,ticket
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{{Project license
 
{{Project license
|License=GPLv2orlater
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|License=GPLv2
|License verified by=Janet Casey
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|License copyright=Copyright (c) 1996-2014 Best Practical Solutions, LLC
|License verified date=2000-12-02
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|License verified by=Yoni Rabkin
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|License verified date=2014/04/18
 
}}
 
}}
 
{{Person
 
{{Person

Revision as of 15:06, 18 April 2014

[edit]

Request Tracker

http://www.bestpractical.com/rt/
Request Tracker (RT) is an automated system to monitor, answer, and document requests. It was first designed as a tool to aid a small team of sysadmins manage the ever-increasing list of tasks and requests at a burgeoning web startup. Since then, RT has been put to work by help desks, sysadmins, development teams and marketing departments to track requests, responsibilities, and tasks. RT comes with Web, command line, and email interfaces to its Mysql-backed data store. The user sends an email asking for help. RT send the user an electronic "ticket stub" which is used in future correspondence to refer to this problem. It also sends the user's request to the queue members, one of whom writes a reply, which RT records and forwards to the user. The ticket is then resolved.

Documentation

http://bestpractical.com/rt/docs.html


Download

Download External-link-icon.png version 4.2.3 (stable)
released on 20 February 2014

Paid technical and installation support available from BestPractical, Inc. at http://bestpractical.com/services/

VCS Checkout

Categories

Related Projects




Licensing

LicenseVerified byVerified onNotes
GPLv2Yoni Rabkin18 April 2014



Leaders and contributors

Contact(s)Role
"Email sales@bestpractical.com" Best Practical Sales team Contact


Resources and communication

Audience Resource type URI
Developer E-mail rt-devel@lists.bestpractical.com
Developer VCS Repository Webview http://www.bestpractical.com/rt/cvs.html
Bug Tracking VCS Repository Webview https://github.com/bestpractical/rt
Help E-mail rt-announce@lists.bestpractical.com


Software prerequisites

Kind Description
Required to use MySQL

This entry (in part or in whole) was last reviewed on 18 April 2014.



Entry
































Permission is granted to copy, distribute and/or modify this document under the terms of the GNU Free Documentation License, Version 1.3 or any later version published by the Free Software Foundation; with no Invariant Sections, no Front-Cover Texts, and no Back-Cover Texts. A copy of the license is included in the page “GNU Free Documentation License”.

The copyright and license notices on this page only apply to the text on this page. Any software or copyright-licenses or other similar notices described in this text has its own copyright notice and license, which can usually be found in the distribution or license text itself.


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