Request Tracker (RT) is an automated system to monitor, answer, and document requests. It was first designed as a tool to aid a small team of sysadmins manage the ever-increasing list of tasks and requests at a burgeoning web startup. Since then, RT has been put to work by help desks, sysadmins, development teams and marketing departments to track requests, responsibilities, and tasks. RT comes with Web, command line, and email interfaces to its Mysql-backed data store. The user sends an email asking for help. RT send the user an electronic "ticket stub" which is used in future correspondence to refer to this problem. It also sends the user's request to the queue members, one of whom writes a reply, which RT records and forwards to the user. The ticket is then resolved.
released on 20 February 2014
Paid supportPaid technical and installation support available from BestPractical, Inc. at http://bestpractical.com/services/
- Double Choco Latte
- Open Ticket Request System
|License||Verified by||Verified on||Notes|
|GPLv2||Yoni Rabkin||18 April 2014|
Leaders and contributors
|Best Practical Sales team||Contact|
Resources and communication
|Developer||VCS Repository Webview||http://www.bestpractical.com/rt/cvs.html|
|Bug Tracking||VCS Repository Webview||https://github.com/bestpractical/rt|
|Required to use||MySQL|
This entry (in part or in whole) was last reviewed on 18 April 2014.