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Request Tracker
Computer languages C  +
Documentation note User manual available in PDF format from http://www.bestpractical.com/rt/draftmanual.pdf; User manual available in ASCII text format from http://www.bestpractical.com/rt/docs/3.0/
Full description Request Tracker (RT) is an automated systeRequest Tracker (RT) is an automated system to monitor, answer, and document requests. It was first designed as a tool to aid a small team of sysadmins manage the ever-increasing list of tasks and requests at a burgeoning web startup. Since then, RT has been put to work by help desks, sysadmins, development teams and marketing departments to track requests, responsibilities, and tasks. RT comes with Web, command line, and email interfaces to its Mysql-backed data store. The user sends an email asking for help. RT send the user an electronic "ticket stub" which is used in future correspondence to refer to this problem. It also sends the user's request to the queue members, one of whom writes a reply, which RT records and forwards to the user. The ticket is then resolved. to the user. The ticket is then resolved.
Homepage URL http://www.bestpractical.com/rt/  +
Interface command-line  + , web  + , e-mail  +
Is GNU false  +
Keywords help  + , development  + , system administration  + , trouble  + , project  + , project management  + , users  + , requests  + , help desk  + , request tracker  + , rtracker  + , ticket  +
Last review by Janet Casey +
Last review date 10 June 2005  +
License GPLv2orlater +
License verified by Janet Casey  +
License verified date 2 December 2000  +
Name Request Tracker  +
Paid support Paid technical and installation support available from BestPractical, Inc. at http://www.bestpractical.com/services/support.html  +
Prerequisite description MySQL  +
Prerequisite kind Required to use  +
Real name Jesse Vincent  +
Related projects Issue-Tracker + , OTRS + , Roundup + , Double Choco Latte + , Firefly + , JitterBug + , PhpSupport + , Wreq + , Open Ticket Request System + , Eventum +
Resource URL http://rt3.fsck.com/NoAuth/Buglist.html  + , http://www.bestpractical.com/rt/cvs.html  + , mailto:rt-announce@lists.fsck.com  + , mailto:rt-devel@lists.fsck.com  + , mailto:rt-users@lists.fsck.com  +
Resource audience Bug Tracking  + , Developer  + , Help  + , Support  +
Resource kind VCS Repository Webview  + , E-mail  +
Revisionid 3,072  +
Revisiontimestamp 12 April 2011 08:35:09  +
Revisionuser User:WikiSysop +
Role Maintainer  +
Short description Trouble ticketing system  +
Software-development bug-tracking-system  +
Submitted by Database conversion +
Submitted date 1 April 2011  +
Use software-development  +
User level none  +
VCS checkout command :pserver:anoncvs@cvs.fsck.com:/raid/cvsroot co rt  +
Version comment 3.4.2 stable released 2005-05-04
Version date 4 May 2005  +
Version download http://download.bestpractical.com/pub/rt/release/rt-3.4.2.tar.gz  +
Version identifier 3.4.2  +
Version status stable  +
Has queryThis property is a special property in this wiki. Request Tracker + , Request Tracker + , Request Tracker + , Request Tracker + , Request Tracker + , Request Tracker + , Request Tracker + , Request Tracker + , Request Tracker +
Modification dateThis property is a special property in this wiki. 4 January 2014 04:39:45  +
Page has default formThis property is a special property in this wiki. Entry  +
Has subobjectThis property is a special property in this wiki. Request Tracker + , Request Tracker + , Request Tracker + , Request Tracker + , Request Tracker + , Request Tracker + , Request Tracker + , Request Tracker +
EmailThis property is a special property in this wiki. jesse@fsck.com  +
hide properties that link here 
Request Tracker + License of
Request Tracker + Person of
Double Choco Latte + , Eventum + , Firefly + , Issue-Tracker + , JitterBug + , OTRS + , Open Ticket Request System + , PhpSupport + , Roundup + , Wreq + Related projects
Request Tracker + , Request Tracker + , Request Tracker + , Request Tracker + , Request Tracker + Resource of
Request Tracker + Software prerequisite of
 

 

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