Open Ticket Request System - Free Software Directory

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Open Ticket Request System

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Open Ticket Request System
OpenTRS is a free and open source Ticket Request System with email and phone interfaces and many other features to manage customer telephone calls and e-mails.


User manual available in in sgml, Postscript and HTML formats from


Download version 5.0.15 (stable)
released on 13 December 2016

VCS Checkout

co otrs


Related Projects


LicenseVerified byVerified onNotes
GPLv2orlaterJanet Casey12 May 2002

Leaders and contributors

Martin Edenhofer Maintainer

Resources and communication

Audience Resource type URI
Bug Tracking VCS Repository Webview
Developer VCS Repository Webview
Help E-mail
Support E-mail
Bug Tracking,Developer E-mail

Software prerequisites

Kind Description
Required to use MySQL
Required to use Perl
Required to build tar
Required to build Perl

This entry (in part or in whole) was last reviewed on 19 January 2017.


Permission is granted to copy, distribute and/or modify this document under the terms of the GNU Free Documentation License, Version 1.3 or any later version published by the Free Software Foundation; with no Invariant Sections, no Front-Cover Texts, and no Back-Cover Texts. A copy of the license is included in the page “GNU Free Documentation License”.

The copyright and license notices on this page only apply to the text on this page. Any software or copyright-licenses or other similar notices described in this text has its own copyright notice and license, which can usually be found in the distribution or license text itself.

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