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Professional help desk system

Firefly is a multi-user professional help desk system with several additional applications including company and contact management, knowledge database management, and contracts management. Firefly is also an application framework providing services such as user authentication, profile management, and database abstraction.



Verified by

Verified on




Verified by

Janet Casey

Verified on

21 February 2001

Leaders and contributors

Pascal David Contributor
Stephane Desneux Contributor
Frederic Manson Contributor

Resources and communication

AudienceResource typeURI
Python (Ref)
Ruby (Ref)
Bug TrackingHomepage
Savannah (Ref)

Software prerequisites

Required to useApache 1.3 server; PHP 3.0.17 (or later) and pgsql and gd modules; PostgreSQL 7.0.3 server


"Savannah (Ref)" is not in the list (General, Help, Bug Tracking, Support, Developer) of allowed values for the "Resource audience" property.

Permission is granted to copy, distribute and/or modify this document under the terms of the GNU Free Documentation License, Version 1.3 or any later version published by the Free Software Foundation; with no Invariant Sections, no Front-Cover Texts, and no Back-Cover Texts. A copy of the license is included in the page “GNU Free Documentation License”.

The copyright and license notices on this page only apply to the text on this page. Any software or copyright-licenses or other similar notices described in this text has its own copyright notice and license, which can usually be found in the distribution or license text itself.