Difference between revisions of "OTRS"

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(Created page with "{{Entry |Name=OTRS |Short description=Ticket request and email management system |Full description=OTRS (Open Ticket Request System) is a ticket eequest and email management syst...")
 
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|Short description=Ticket request and email management system
 
|Short description=Ticket request and email management system
 
|Full description=OTRS (Open Ticket Request System) is a ticket eequest and email management system with many features to manage customer telephone calls and email. The system is built to allow your support, sales, pre-sales, billing, internal IT, helpdesk, etc. department to react quickly to inbound inquiries. It is useful for people who receive many emails and want to answer them with a team of agents.
 
|Full description=OTRS (Open Ticket Request System) is a ticket eequest and email management system with many features to manage customer telephone calls and email. The system is built to allow your support, sales, pre-sales, billing, internal IT, helpdesk, etc. department to react quickly to inbound inquiries. It is useful for people who receive many emails and want to answer them with a team of agents.
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|Homepage URL=http://otrs.org/
 
|User level=none
 
|User level=none
|Status=Live
 
|Component programs=
 
|Homepage URL=http://otrs.org/
 
 
|VCS checkout command=Password: cvs
 
|VCS checkout command=Password: cvs
 
|Computer languages=Perl
 
|Computer languages=Perl
 
|Documentation note=User FAQ available from http://faq.otrs.org/otrs/faq.pl; English and German user manual available in HTML format from http://doc.otrs.org/1.3/en/html/
 
|Documentation note=User FAQ available from http://faq.otrs.org/otrs/faq.pl; English and German user manual available in HTML format from http://doc.otrs.org/1.3/en/html/
 
|Paid support=Paid technical support and consulting available from http://www.otrs.de/
 
|Paid support=Paid technical support and consulting available from http://www.otrs.de/
|IRC help=
 
|IRC general=
 
|IRC development=
 
 
|Related projects=Request_Tracker,Eventum
 
|Related projects=Request_Tracker,Eventum
 
|Keywords=email,help,debugging,trouble,ticket,telephony,customer,request,troubleshooting,inquiry,support
 
|Keywords=email,help,debugging,trouble,ticket,telephony,customer,request,troubleshooting,inquiry,support
|Is GNU=n
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|Version identifier=5.0.15
|Last review by=Janet Casey
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|Version date=2016/12/13
|Last review date=2005-08-01
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|Version status=stable
 +
|Version download=http://ftp.otrs.org/pub/otrs/otrs-5.0.15.tar.bz2
 +
|Version comment=5.0.15 stable released 2016-12-13
 +
|Last review by=Alejandroindependiente
 +
|Last review date=2017/01/17
 
|Submitted by=Database conversion
 
|Submitted by=Database conversion
 
|Submitted date=2011-04-01
 
|Submitted date=2011-04-01
|Version identifier=2.0.1
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|Status=
|Version date=2005-08-01
+
|Is GNU=No
|Version status=stable
+
|License verified date=2004-10-19
|Version download=ftp://ftp.otrs.org/pub/otrs/otrs-2.0.1-01.tar.gz
+
}}
 +
{{Project license
 +
|License=GPLv2orlater
 +
|License verified by=Janet Casey
 
|License verified date=2004-10-19
 
|License verified date=2004-10-19
|Version comment=2.0.1 stable released 2005-08-01
 
 
}}
 
}}
 
{{Person
 
{{Person
 +
|Real name=Martin Edenhofer
 
|Role=Maintainer
 
|Role=Maintainer
|Real name=Martin Edenhofer
 
 
|Email=martin@otrs.org
 
|Email=martin@otrs.org
 
|Resource URL=
 
|Resource URL=
 
}}
 
}}
 
{{Person
 
{{Person
 +
|Real name=See the CREDITS file in the distribution for a complete list
 
|Role=Contributor
 
|Role=Contributor
|Real name=See the CREDITS file in the distribution for a complete list
 
|Email=
 
 
|Resource URL=
 
|Resource URL=
 
}}
 
}}
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|Software-development=debugging
 
|Software-development=debugging
 
|Use=software-development
 
|Use=software-development
}}
 
{{Project license
 
|License=GPLv2orlater
 
|License verified by=Janet Casey
 
|License verified date=2004-10-19
 
 
}}
 
}}
 
{{Software prerequisite
 
{{Software prerequisite
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|Prerequisite description=GD_Text_Align (all for statistics)
 
|Prerequisite description=GD_Text_Align (all for statistics)
 
}}
 
}}
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{{Featured}}

Latest revision as of 19:50, 16 January 2017


[edit]

OTRS

http://otrs.org/
Ticket request and email management system

OTRS (Open Ticket Request System) is a ticket eequest and email management system with many features to manage customer telephone calls and email. The system is built to allow your support, sales, pre-sales, billing, internal IT, helpdesk, etc. department to react quickly to inbound inquiries. It is useful for people who receive many emails and want to answer them with a team of agents.





Licensing

License

Verified by

Verified on

Notes

Verified by

Janet Casey

Verified on

19 October 2004




Leaders and contributors

Contact(s)Role
See the CREDITS file in the distribution for a complete list Contributor
Martin Edenhofer Maintainer


Resources and communication

AudienceResource typeURI
DeveloperVCS Repository Webviewhttp://cvs.otrs.org/cvsweb.cgi/otrs/
HelpE-mailmailto:announce@otrs.org
SupportE-mailmailto:otrs@otrs.org
Bug TrackingVCS Repository Webviewhttp://bugs.otrs.org/
DeveloperE-mailmailto:dev@otrs.org


Software prerequisites

KindDescription
Weak prerequisiteGD_Text_Align (all for statistics)
Required to useDBI
Required to useDBD_mysql
Required to useLDAPv2-compliant server
Weak prerequisiteGD_Graph_lines
Required to useDigest_MD5
Weak prerequisiteNet_LDAP (for using LDAP)
Weak prerequisiteGD
Weak prerequisiteGD_Text
Weak prerequisiteGD_Graph
Required to usea database (ie MySQL or PostgreSQL)
Required to useMIME_Base64
Required to useNet_DNS
Required to usePerl 5 or later




Entry

























































Permission is granted to copy, distribute and/or modify this document under the terms of the GNU Free Documentation License, Version 1.3 or any later version published by the Free Software Foundation; with no Invariant Sections, no Front-Cover Texts, and no Back-Cover Texts. A copy of the license is included in the page “GNU Free Documentation License”.

The copyright and license notices on this page only apply to the text on this page. Any software or copyright-licenses or other similar notices described in this text has its own copyright notice and license, which can usually be found in the distribution or license text itself.