Difference between revisions of "Open Ticket Request System"
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|Name=Open Ticket Request System | |Name=Open Ticket Request System | ||
|Short description=Trouble ticket system | |Short description=Trouble ticket system | ||
| − | |Full description=OpenTRS is a free | + | |Full description=OpenTRS is a free software Ticket Request System with email and phone interfaces and many other features to manage customer telephone calls and e-mails. |
| + | |Homepage URL=http://otrs.org/ | ||
|User level=none | |User level=none | ||
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|VCS checkout command=co otrs | |VCS checkout command=co otrs | ||
|Computer languages=Perl,SQL,dtl | |Computer languages=Perl,SQL,dtl | ||
|Documentation note=User manual available in in sgml, Postscript and HTML formats from http://otrs.org/pages/index.pl?Site=Docu | |Documentation note=User manual available in in sgml, Postscript and HTML formats from http://otrs.org/pages/index.pl?Site=Docu | ||
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|Related projects=Issue-Tracker,phpSupport,Request_Tracker,Wreq | |Related projects=Issue-Tracker,phpSupport,Request_Tracker,Wreq | ||
|Keywords=email,system,ticket,phone,Open TRS,trouble ticket | |Keywords=email,system,ticket,phone,Open TRS,trouble ticket | ||
| − | | | + | |Version identifier=5.0.15 |
| − | |Last review by= | + | |Version date=2016/12/13 |
| − | |Last review date= | + | |Version status=stable |
| + | |Version download=http://ftp.otrs.org/pub/otrs/otrs-5.0.15.tar.bz2 | ||
| + | |Version comment=5.0.15 released 2016-12-13 | ||
| + | |Last review by=Alejandroindependiente | ||
| + | |Last review date=2017/01/19 | ||
|Submitted by=Database conversion | |Submitted by=Database conversion | ||
|Submitted date=2011-04-01 | |Submitted date=2011-04-01 | ||
| − | | | + | |Status= |
| − | | | + | |Is GNU=No |
| − | | | + | |License verified date=2002-05-12 |
| − | | | + | }} |
| + | {{Project license | ||
| + | |License=GPLv2orlater | ||
| + | |License verified by=Janet Casey | ||
|License verified date=2002-05-12 | |License verified date=2002-05-12 | ||
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}} | }} | ||
{{Person | {{Person | ||
| + | |Real name=Martin Edenhofer | ||
|Role=Maintainer | |Role=Maintainer | ||
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|Email=martin@otrs.org | |Email=martin@otrs.org | ||
|Resource URL= | |Resource URL= | ||
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}} | }} | ||
{{Software category | {{Software category | ||
| − | |Interface=console,web | + | |Interface=console, web |
|Software-development=bug-tracking-system | |Software-development=bug-tracking-system | ||
|Use=software-development | |Use=software-development | ||
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}} | }} | ||
{{Software prerequisite | {{Software prerequisite | ||
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|Prerequisite description=Perl | |Prerequisite description=Perl | ||
}} | }} | ||
| + | {{Featured}} | ||
Latest revision as of 16:23, 2 December 2022
[edit]
Open Ticket Request System
http://otrs.org/
Trouble ticket system
OpenTRS is a free software Ticket Request System with email and phone interfaces and many other features to manage customer telephone calls and e-mails.
Licensing
License
Verified by
Verified on
Notes
Leaders and contributors
| Contact(s) | Role |
|---|---|
| Martin Edenhofer | Maintainer |
Resources and communication
| Audience | Resource type | URI |
|---|---|---|
| Support | mailto:dev@otrs.org | |
| Help | mailto:announce@otrs.org | |
| Bug Tracking | VCS Repository Webview | http://bugs.otrs.org/ |
| Developer | VCS Repository Webview | http://otrs.org/pages/index.pl?Site=Download |
| Bug Tracking,Developer | mailto:otrs@otrs.org |
Software prerequisites
| Kind | Description |
|---|---|
| Required to use | MySQL |
| Required to build | Perl |
| Required to use | Perl |
| Required to build | tar |
Permission is granted to copy, distribute and/or modify this document under the terms of the GNU Free Documentation License, Version 1.3 or any later version published by the Free Software Foundation; with no Invariant Sections, no Front-Cover Texts, and no Back-Cover Texts. A copy of the license is included in the page “GNU Free Documentation License”.
The copyright and license notices on this page only apply to the text on this page. Any software or copyright-licenses or other similar notices described in this text has its own copyright notice and license, which can usually be found in the distribution or license text itself.