Difference between revisions of "Request Tracker"

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(Update general info to reflect new version and new version control systems, correct entry errors.)
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{{Entry
 
{{Entry
 
|Name=Request Tracker
 
|Name=Request Tracker
|Short description=Trouble ticketing system
+
|Short description=Issue tracking system
 
|Full description=Request Tracker (RT) is an automated system to monitor, answer, and document requests. It was first designed as a tool to aid a small team of sysadmins manage the ever-increasing list of tasks and requests at a burgeoning web startup. Since then, RT has been put to work by help desks, sysadmins, development teams and marketing departments to track requests, responsibilities, and tasks. RT comes with Web, command line, and email interfaces to its Mysql-backed data store. The user sends an email asking for help. RT send the user an electronic "ticket stub" which is used in future correspondence to refer to this problem. It also sends the user's request to the queue members, one of whom writes a reply, which RT records and forwards to the user. The ticket is then resolved.
 
|Full description=Request Tracker (RT) is an automated system to monitor, answer, and document requests. It was first designed as a tool to aid a small team of sysadmins manage the ever-increasing list of tasks and requests at a burgeoning web startup. Since then, RT has been put to work by help desks, sysadmins, development teams and marketing departments to track requests, responsibilities, and tasks. RT comes with Web, command line, and email interfaces to its Mysql-backed data store. The user sends an email asking for help. RT send the user an electronic "ticket stub" which is used in future correspondence to refer to this problem. It also sends the user's request to the queue members, one of whom writes a reply, which RT records and forwards to the user. The ticket is then resolved.
 +
|Homepage URL=http://www.bestpractical.com/rt/
 
|User level=none
 
|User level=none
|Status=Live
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|VCS checkout command=git clone git://github.com/bestpractical/rt.git -b stable
|Component programs=
+
|Computer languages=Perl
|Homepage URL=http://www.bestpractical.com/rt/
+
|Documentation note=http://bestpractical.com/rt/docs.html
|VCS checkout command=:pserver:anoncvs@cvs.fsck.com:/raid/cvsroot co rt
+
|Paid support=Paid technical and installation support available from BestPractical, Inc. at http://bestpractical.com/services/  
|Computer languages=C
 
|Documentation note=User manual available in PDF format from http://www.bestpractical.com/rt/draftmanual.pdf; User manual available in ASCII text format from http://www.bestpractical.com/rt/docs/3.0/
 
|Paid support=Paid technical and installation support available from BestPractical, Inc. at http://www.bestpractical.com/services/support.html
 
|IRC help=
 
|IRC general=
 
|IRC development=
 
 
|Related projects=Issue-Tracker,OTRS,Roundup,Double_Choco_Latte,firefly,JitterBug,phpSupport,Wreq,Open_Ticket_Request_System,Eventum
 
|Related projects=Issue-Tracker,OTRS,Roundup,Double_Choco_Latte,firefly,JitterBug,phpSupport,Wreq,Open_Ticket_Request_System,Eventum
 
|Keywords=help,development,system administration,trouble,project,project management,users,requests,help desk,request tracker,rtracker,ticket
 
|Keywords=help,development,system administration,trouble,project,project management,users,requests,help desk,request tracker,rtracker,ticket
|Is GNU=n
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|Version identifier=4.2.3
|Last review by=Janet Casey
+
|Version date=2014/02/20
|Last review date=2005-06-10
+
|Version status=stable
 +
|Version download=http://download.bestpractical.com/pub/rt/release/rt-4.2.3.tar.gz
 +
|Last review by=Yoni Rabkin
 +
|Last review date=2014/04/18
 
|Submitted by=Database conversion
 
|Submitted by=Database conversion
 
|Submitted date=2011-04-01
 
|Submitted date=2011-04-01
|Version identifier=3.4.2
+
|Status=
|Version date=2005-05-04
+
|Is GNU=No
|Version status=stable
+
|License verified date=2000-12-02
|Version download=http://download.bestpractical.com/pub/rt/release/rt-3.4.2.tar.gz
+
}}
 +
{{Project license
 +
|License=GPLv2orlater
 +
|License verified by=Janet Casey
 
|License verified date=2000-12-02
 
|License verified date=2000-12-02
|Version comment=3.4.2 stable released 2005-05-04
 
 
}}
 
}}
 
{{Person
 
{{Person
 +
|Real name=Jesse Vincent
 
|Role=Maintainer
 
|Role=Maintainer
|Real name=Jesse Vincent
 
 
|Email=jesse@fsck.com
 
|Email=jesse@fsck.com
 
|Resource URL=
 
|Resource URL=
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}}
 
}}
 
{{Software category
 
{{Software category
|Interface=command-line,web,e-mail
+
|Interface=command-line, e-mail, web
 
|Software-development=bug-tracking-system
 
|Software-development=bug-tracking-system
 
|Use=software-development
 
|Use=software-development
}}
 
{{Project license
 
|License=GPLv2orlater
 
|License verified by=Janet Casey
 
|License verified date=2000-12-02
 
 
}}
 
}}
 
{{Software prerequisite
 
{{Software prerequisite
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|Prerequisite description=MySQL
 
|Prerequisite description=MySQL
 
}}
 
}}
 +
{{Featured}}

Revision as of 14:58, 18 April 2014

[edit]

Request Tracker

http://www.bestpractical.com/rt/
Issue tracking system

Request Tracker (RT) is an automated system to monitor, answer, and document requests. It was first designed as a tool to aid a small team of sysadmins manage the ever-increasing list of tasks and requests at a burgeoning web startup. Since then, RT has been put to work by help desks, sysadmins, development teams and marketing departments to track requests, responsibilities, and tasks. RT comes with Web, command line, and email interfaces to its Mysql-backed data store. The user sends an email asking for help. RT send the user an electronic "ticket stub" which is used in future correspondence to refer to this problem. It also sends the user's request to the queue members, one of whom writes a reply, which RT records and forwards to the user. The ticket is then resolved.

Documentation

http://bestpractical.com/rt/docs.html


Download

Download version 4.2.3 (stable)
released on 20 February 2014

Paid technical and installation support available from BestPractical, Inc. at http://bestpractical.com/services/

VCS Checkout

Categories

Related Projects




Licensing

LicenseVerified byVerified onNotes
License:GPLv2Yoni Rabkin18 April 2014



Leaders and contributors

Contact(s)Role
Best Practical Sales team Contact


Resources and communication

AudienceResource typeURI
Bug TrackingVCS Repository Webviewhttps://github.com/bestpractical/rt
DeveloperVCS Repository Webviewhttp://www.bestpractical.com/rt/cvs.html
HelpE-mailrt-announce@lists.bestpractical.com
DeveloperE-mailrt-devel@lists.bestpractical.com


Software prerequisites

KindDescription
Required to useMySQL

This entry (in part or in whole) was last reviewed on 18 April 2014.



Entry

































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