Difference between revisions of "Request Tracker"

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{{Entry
 
{{Entry
 
|Name=Request Tracker
 
|Name=Request Tracker
−
|Short description=Trouble ticketing system
+
|Short description=Issue tracking system
−
|Full description=Request Tracker (RT) is an automated system to monitor, answer, and document requests. It was first designed as a tool to aid a small team of sysadmins manage the ever-increasing list of tasks and requests at a burgeoning web startup. Since then, RT has been put to work by help desks, sysadmins, development teams and marketing departments to track requests, responsibilities, and tasks. RT comes with Web, command line, and email interfaces to its Mysql-backed data store. The user sends an email asking for help. RT send the user an electronic "ticket stub" which is used in future correspondence to refer to this problem. It also sends the user's request to the queue members, one of whom writes a reply, which RT records and forwards to the user. The ticket is then resolved.
+
|Full description='''Request Tracker''' (RT) is an automated system to monitor, answer, and document requests. It was first designed as a tool to aid a small team of sysadmins manage the ever-increasing list of tasks and requests at a burgeoning web startup. Since then, RT has been put to work by help desks, sysadmins, development teams and marketing departments to track requests, responsibilities, and tasks. RT comes with Web, command line, and email interfaces to its Mysql-backed data store. The user sends an email asking for help. RT send the user an electronic "ticket stub" which is used in future correspondence to refer to this problem. It also sends the user's request to the queue members, one of whom writes a reply, which RT records and forwards to the user. The ticket is then resolved.
−
|User level=none
+
|Homepage URL=https://www.bestpractical.com/rt/
−
|Status=Live
+
|Is High Priority Project=No
−
|Component programs=
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|VCS checkout command=git clone git://github.com/bestpractical/rt.git -b stable
−
|Homepage URL=http://www.bestpractical.com/rt/
+
|Computer languages=Perl
−
|VCS checkout command=:pserver:anoncvs@cvs.fsck.com:/raid/cvsroot co rt
+
|Documentation note=http://bestpractical.com/rt/docs.html
−
|Computer languages=C
+
|Decommissioned or Obsolete=No
−
|Documentation note=User manual available in PDF format from http://www.bestpractical.com/rt/draftmanual.pdf; User manual available in ASCII text format from http://www.bestpractical.com/rt/docs/3.0/
+
|Related projects=Issue-Tracker,OTRS,Roundup,Double_Choco_Latte,firefly,JitterBug,phpSupport,Wreq,Open_Ticket_Request_System,Eventum,rt-liberation
−
|Paid support=Paid technical and installation support available from BestPractical, Inc. at http://www.bestpractical.com/services/support.html
 
−
|IRC help=
 
−
|IRC general=
 
−
|IRC development=
 
−
|Related projects=Issue-Tracker,OTRS,Roundup,Double_Choco_Latte,firefly,JitterBug,phpSupport,Wreq,Open_Ticket_Request_System,Eventum
 
 
|Keywords=help,development,system administration,trouble,project,project management,users,requests,help desk,request tracker,rtracker,ticket
 
|Keywords=help,development,system administration,trouble,project,project management,users,requests,help desk,request tracker,rtracker,ticket
−
|Is GNU=n
+
|Version identifier=5.0.0
−
|Last review by=Janet Casey
+
|Version date=2020/07/15
−
|Last review date=2005-06-10
+
|Version status=stable
 +
|Version download=https://download.bestpractical.com/pub/rt/release/rt-5.0.0.tar.gz
 +
|Last review by=Genium
 +
|Last review date=2020/08/07
 
|Submitted by=Database conversion
 
|Submitted by=Database conversion
 
|Submitted date=2011-04-01
 
|Submitted date=2011-04-01
−
|Version identifier=3.4.2
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|User level=intermediate
−
|Version date=2005-05-04
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|Paid support=Paid technical and installation support available from BestPractical, Inc. at http://bestpractical.com/services/
−
|Version status=stable
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|Accepts cryptocurrency donations=No
−
|Version download=http://download.bestpractical.com/pub/rt/release/rt-3.4.2.tar.gz
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|Test entry=No
−
|License verified date=2000-12-02
+
|Is GNU=No
−
|Version comment=3.4.2 stable released 2005-05-04
+
}}
 +
{{Project license
 +
|License=GPLv2
 +
|License copyright=Copyright (c) 1996-2020 Best Practical Solutions, LLC
 +
|License verified by=Genium
 +
|License verified date=2014/04/18
 +
|License note=https://github.com/bestpractical/rt/blob/stable/COPYING
 
}}
 
}}
 
{{Person
 
{{Person
−
|Role=Maintainer
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|Real name=Best Practical Sales team
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|Real name=Jesse Vincent
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|Role=Contact
−
|Email=jesse@fsck.com
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|Email=sales@bestpractical.com
−
|Resource URL=
 
 
}}
 
}}
 
{{Resource
 
{{Resource
 
|Resource audience=Bug Tracking
 
|Resource audience=Bug Tracking
 
|Resource kind=VCS Repository Webview
 
|Resource kind=VCS Repository Webview
−
|Resource URL=http://rt3.fsck.com/NoAuth/Buglist.html
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|Resource URL=https://github.com/bestpractical/rt/issues
 
}}
 
}}
 
{{Resource
 
{{Resource
 
|Resource audience=Developer
 
|Resource audience=Developer
 
|Resource kind=VCS Repository Webview
 
|Resource kind=VCS Repository Webview
−
|Resource URL=http://www.bestpractical.com/rt/cvs.html
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|Resource URL=https://github.com/bestpractical/rt
 
}}
 
}}
 
{{Resource
 
{{Resource
 
|Resource audience=Help
 
|Resource audience=Help
 
|Resource kind=E-mail
 
|Resource kind=E-mail
−
|Resource URL=mailto:rt-announce@lists.fsck.com
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|Resource URL=rt-announce@lists.bestpractical.com
 
}}
 
}}
 
{{Resource
 
{{Resource
 
|Resource audience=Developer
 
|Resource audience=Developer
 
|Resource kind=E-mail
 
|Resource kind=E-mail
−
|Resource URL=mailto:rt-devel@lists.fsck.com
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|Resource URL=rt-devel@lists.bestpractical.com
 
}}
 
}}
 
{{Resource
 
{{Resource
−
|Resource audience=Support
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|Resource audience=Wikidata
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|Resource kind=E-mail
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|Resource kind=General
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|Resource URL=mailto:rt-users@lists.fsck.com
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|Resource URL=https://www.wikidata.org/wiki/Q746739
 
}}
 
}}
 
{{Software category
 
{{Software category
−
|Interface=command-line,web,e-mail
+
|Interface=command-line, e-mail, web
 +
|Programming-language=perl
 +
|Runs-on=BSD, GNU/Linux
 
|Software-development=bug-tracking-system
 
|Software-development=bug-tracking-system
 
|Use=software-development
 
|Use=software-development
 
}}
 
}}
−
{{Project license
+
{{Software prerequisite
−
|License=GPLv2orlater
+
|Prerequisite kind=Required to use
−
|License verified by=Janet Casey
+
|Prerequisite description=[[Perl]] 5.10.1 or later
−
|License verified date=2000-12-02
+
}}
 +
{{Software prerequisite
 +
|Prerequisite kind=Required to use
 +
|Prerequisite description=[[MySQL]]
 +
}}
 +
{{Software prerequisite
 +
|Prerequisite kind=Required to use
 +
|Prerequisite description=[[MariaDB]]
 
}}
 
}}
 
{{Software prerequisite
 
{{Software prerequisite
 
|Prerequisite kind=Required to use
 
|Prerequisite kind=Required to use
−
|Prerequisite description=MySQL
+
|Prerequisite description=[[PostgreSQL]]
 
}}
 
}}
 +
{{Featured}}

Latest revision as of 14:37, 7 August 2020


[edit]

Request Tracker

https://www.bestpractical.com/rt/
Issue tracking system

Request Tracker (RT) is an automated system to monitor, answer, and document requests. It was first designed as a tool to aid a small team of sysadmins manage the ever-increasing list of tasks and requests at a burgeoning web startup. Since then, RT has been put to work by help desks, sysadmins, development teams and marketing departments to track requests, responsibilities, and tasks. RT comes with Web, command line, and email interfaces to its Mysql-backed data store. The user sends an email asking for help. RT send the user an electronic "ticket stub" which is used in future correspondence to refer to this problem. It also sends the user's request to the queue members, one of whom writes a reply, which RT records and forwards to the user. The ticket is then resolved.



Download

https://download.bestpractical.com/pub/rt/release/rt-5.0.0.tar.gz




Categories





Licensing

License

Verified by

Verified on

Notes

License

GPLv2

Verified by

Genium

Verified on

18 April 2014

Notes

https://github.com/bestpractical/rt/blob/stable/COPYING




Leaders and contributors

Contact(s)Role
Best Practical Sales team Contact


Resources and communication

AudienceResource typeURI
DeveloperE-mailrt-devel@lists.bestpractical.com
HelpE-mailrt-announce@lists.bestpractical.com
WikidataGeneralhttps://www.wikidata.org/wiki/Q746739
Bug TrackingVCS Repository Webviewhttps://github.com/bestpractical/rt/issues
DeveloperVCS Repository Webviewhttps://github.com/bestpractical/rt


Software prerequisites

KindDescription
Required to useMariaDB
Required to useMySQL
Required to usePostgreSQL
Required to usePerl 5.10.1 or later




Entry








"Contact" is not in the list (Maintainer, Contributor, Developer, Sponsor, Unknown) of allowed values for the "Role" property.










"Wikidata" is not in the list (General, Help, Bug Tracking, Support, Developer) of allowed values for the "Resource audience" property.














Permission is granted to copy, distribute and/or modify this document under the terms of the GNU Free Documentation License, Version 1.3 or any later version published by the Free Software Foundation; with no Invariant Sections, no Front-Cover Texts, and no Back-Cover Texts. A copy of the license is included in the page “GNU Free Documentation License”.

The copyright and license notices on this page only apply to the text on this page. Any software or copyright-licenses or other similar notices described in this text has its own copyright notice and license, which can usually be found in the distribution or license text itself.

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