Request Tracker

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Request Tracker

http://www.bestpractical.com/rt/
Issue tracking system

Request Tracker (RT) is an automated system to monitor, answer, and document requests. It was first designed as a tool to aid a small team of sysadmins manage the ever-increasing list of tasks and requests at a burgeoning web startup. Since then, RT has been put to work by help desks, sysadmins, development teams and marketing departments to track requests, responsibilities, and tasks. RT comes with Web, command line, and email interfaces to its Mysql-backed data store. The user sends an email asking for help. RT send the user an electronic "ticket stub" which is used in future correspondence to refer to this problem. It also sends the user's request to the queue members, one of whom writes a reply, which RT records and forwards to the user. The ticket is then resolved.

Documentation

http://bestpractical.com/rt/docs.html


Download

Download version 4.2.3 (stable)
released on 20 February 2014

Paid technical and installation support available from BestPractical, Inc. at http://bestpractical.com/services/

VCS Checkout

Categories

Related Projects




Licensing

LicenseVerified byVerified onNotes
GPLv2Yoni Rabkin18 April 2014



Leaders and contributors

Contact(s)Role
Best Practical Sales team Contact


Resources and communication

AudienceResource typeURI
Bug TrackingVCS Repository Webviewhttps://github.com/bestpractical/rt
DeveloperVCS Repository Webviewhttp://www.bestpractical.com/rt/cvs.html
HelpE-mailrt-announce@lists.bestpractical.com
DeveloperE-mailrt-devel@lists.bestpractical.com


Software prerequisites

KindDescription
Required to useMySQL

This entry (in part or in whole) was last reviewed on 18 April 2014.



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