F2w helpdesk
f2w helpdesk
http://f2w.sourceforge.net/
Web-based helpdesk package
f2w helpdesk is a Web-based helpdesk package. It categorises requests to an arbitrary level of detail (using an expert-system-like question and answer method) and associates advice and problem-specific information with the various request categories. The resulting knowledge base helps resolve frequently occurring problems more quickly. Users can also add their own tasks, thus using the program as a todo list or for workflow within teams. Notes can be added to each request at any time.
Licensing
License
Verified by
Verified on
Notes
Leaders and contributors
Contact(s) | Role |
---|---|
Peter Harris | Maintainer |
Resources and communication
Audience | Resource type | URI |
---|---|---|
Bug Tracking,Developer,Support | Mailing List Info/Archive | http://lists.sourceforge.net/mailman/listinfo/f2w-helpdesk |
Software prerequisites
Kind | Description |
---|---|
Required to use | MySQL-type database |
Required to build | Zope |
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