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F2w helpdesk

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f2w helpdesk

http://f2w.sourceforge.net/
f2w helpdesk is a Web-based helpdesk package. It categorises requests to an arbitrary level of detail (using an expert-system-like question and answer method) and associates advice and problem-specific information with the various request categories. The resulting knowledge base helps resolve frequently occurring problems more quickly. Users can also add their own tasks, thus using the program as a todo list or for workflow within teams. Notes can be added to each request at any time.

Documentation

Administrator's guide available from http://f2w.sourceforge.net/f2w-admin.html; User's guide available from http://f2w.sourceforge.net/f2w-guide.html


Download

Download External-link-icon.png version 1.4.3 (stable)
released on 23 July 2002

Categories

Related Projects




Licensing

LicenseVerified byVerified onNotes
GPLv2Janet Casey13 November 2001



Leaders and contributors

Contact(s)Role
"Email scav@users.sourceforge.net" Peter Harris Maintainer


Resources and communication

Audience Resource type URI
Bug Tracking,Developer,Support Mailing List Info/Archive http://lists.sourceforge.net/mailman/listinfo/f2w-helpdesk


Software prerequisites

Kind Description
Required to use MySQL-type database
Required to build Zope

This entry (in part or in whole) was last reviewed on 23 October 2007.



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Permission is granted to copy, distribute and/or modify this document under the terms of the GNU Free Documentation License, Version 1.3 or any later version published by the Free Software Foundation; with no Invariant Sections, no Front-Cover Texts, and no Back-Cover Texts. A copy of the license is included in the page “GNU Free Documentation License”.

The copyright and license notices on this page only apply to the text on this page. Any software or copyright-licenses or other similar notices described in this text has its own copyright notice and license, which can usually be found in the distribution or license text itself.


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