f2w helpdesk is a Web-based helpdesk package. It categorises requests to an arbitrary level of detail (using an expert-system-like question and answer method) and associates advice and problem-specific information with the various request categories. The resulting knowledge base helps resolve frequently occurring problems more quickly. Users can also add their own tasks, thus using the program as a todo list or for workflow within teams. Notes can be added to each request at any time.
DocumentationAdministrator's guide available from http://f2w.sourceforge.net/f2w-admin.html; User's guide available from http://f2w.sourceforge.net/f2w-guide.html
released on 15 June 2004
|License||Verified by||Verified on||Notes|
|GPLv2||Janet Casey||13 November 2001|
Leaders and contributors
Resources and communication
|Bug Tracking,Developer,Support||Mailing List Info/Archive||http://lists.sourceforge.net/mailman/listinfo/f2w-helpdesk|
|Required to use||MySQL-type database|
|Required to build||Zope|
This entry (in part or in whole) was last reviewed on 25 February 2017.
Permission is granted to copy, distribute and/or modify this document under the terms of the GNU Free Documentation License, Version 1.3 or any later version published by the Free Software Foundation; with no Invariant Sections, no Front-Cover Texts, and no Back-Cover Texts. A copy of the license is included in the page “GNU Free Documentation License”.
The copyright and license notices on this page only apply to the text on this page. Any software or copyright-licenses or other similar notices described in this text has its own copyright notice and license, which can usually be found in the distribution or license text itself.