F2w helpdesk
f2w helpdesk
http://f2w.sourceforge.net/
f2w helpdesk is a Web-based helpdesk package. It categorises requests to an arbitrary level of detail (using an expert-system-like question and answer method) and associates advice and problem-specific information with the various request categories. The resulting knowledge base helps resolve frequently occurring problems more quickly. Users can also add their own tasks, thus using the program as a todo list or for workflow within teams. Notes can be added to each request at any time.
Documentation
Administrator's guide available from http://f2w.sourceforge.net/f2w-admin.html; User's guide available from http://f2w.sourceforge.net/f2w-guide.html
Related Projects
Licensing
| License | Verified by | Verified on | Notes |
|---|---|---|---|
| GPLv2 | Janet Casey | 13 November 2001 |
Leaders and contributors
| Contact(s) | Role |
|---|---|
 Peter Harris | Maintainer |
Resources and communication
| Audience | Resource type | URI |
|---|---|---|
| Bug Tracking,Developer,Support | Mailing List Info/Archive | http://lists.sourceforge.net/mailman/listinfo/f2w-helpdesk |
Software prerequisites
| Kind | Description |
|---|---|
| Required to use | MySQL-type database |
| Required to build | Zope |
This entry (in part or in whole) was last reviewed on 23 October 2007.
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