Difference between revisions of "OTRS"
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|Short description=Ticket request and email management system | |Short description=Ticket request and email management system | ||
|Full description=OTRS (Open Ticket Request System) is a ticket eequest and email management system with many features to manage customer telephone calls and email. The system is built to allow your support, sales, pre-sales, billing, internal IT, helpdesk, etc. department to react quickly to inbound inquiries. It is useful for people who receive many emails and want to answer them with a team of agents. | |Full description=OTRS (Open Ticket Request System) is a ticket eequest and email management system with many features to manage customer telephone calls and email. The system is built to allow your support, sales, pre-sales, billing, internal IT, helpdesk, etc. department to react quickly to inbound inquiries. It is useful for people who receive many emails and want to answer them with a team of agents. | ||
| + | |Homepage URL=http://otrs.org/ | ||
|User level=none | |User level=none | ||
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|VCS checkout command=Password: cvs | |VCS checkout command=Password: cvs | ||
|Computer languages=Perl | |Computer languages=Perl | ||
|Documentation note=User FAQ available from http://faq.otrs.org/otrs/faq.pl; English and German user manual available in HTML format from http://doc.otrs.org/1.3/en/html/ | |Documentation note=User FAQ available from http://faq.otrs.org/otrs/faq.pl; English and German user manual available in HTML format from http://doc.otrs.org/1.3/en/html/ | ||
|Paid support=Paid technical support and consulting available from http://www.otrs.de/ | |Paid support=Paid technical support and consulting available from http://www.otrs.de/ | ||
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|Related projects=Request_Tracker,Eventum | |Related projects=Request_Tracker,Eventum | ||
|Keywords=email,help,debugging,trouble,ticket,telephony,customer,request,troubleshooting,inquiry,support | |Keywords=email,help,debugging,trouble,ticket,telephony,customer,request,troubleshooting,inquiry,support | ||
| − | | | + | |Version identifier=5.0.15 |
| − | |Last review by= | + | |Version date=2016/12/13 |
| − | |Last review date= | + | |Version status=stable |
| + | |Version download=http://ftp.otrs.org/pub/otrs/otrs-5.0.15.tar.bz2 | ||
| + | |Version comment=5.0.15 stable released 2016-12-13 | ||
| + | |Last review by=Alejandroindependiente | ||
| + | |Last review date=2017/01/17 | ||
|Submitted by=Database conversion | |Submitted by=Database conversion | ||
|Submitted date=2011-04-01 | |Submitted date=2011-04-01 | ||
| − | | | + | |Status= |
| − | | | + | |Is GNU=No |
| − | | | + | |License verified date=2004-10-19 |
| − | | | + | }} |
| + | {{Project license | ||
| + | |License=GPLv2orlater | ||
| + | |License verified by=Janet Casey | ||
|License verified date=2004-10-19 | |License verified date=2004-10-19 | ||
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}} | }} | ||
{{Person | {{Person | ||
| + | |Real name=Martin Edenhofer | ||
|Role=Maintainer | |Role=Maintainer | ||
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|Email=martin@otrs.org | |Email=martin@otrs.org | ||
|Resource URL= | |Resource URL= | ||
}} | }} | ||
{{Person | {{Person | ||
| + | |Real name=See the CREDITS file in the distribution for a complete list | ||
|Role=Contributor | |Role=Contributor | ||
| − | |||
| − | |||
|Resource URL= | |Resource URL= | ||
}} | }} | ||
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|Software-development=debugging | |Software-development=debugging | ||
|Use=software-development | |Use=software-development | ||
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}} | }} | ||
{{Software prerequisite | {{Software prerequisite | ||
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|Prerequisite description=GD_Text_Align (all for statistics) | |Prerequisite description=GD_Text_Align (all for statistics) | ||
}} | }} | ||
| + | {{Featured}} | ||
Latest revision as of 20:50, 16 January 2017
[edit]
OTRS
http://otrs.org/
Ticket request and email management system
OTRS (Open Ticket Request System) is a ticket eequest and email management system with many features to manage customer telephone calls and email. The system is built to allow your support, sales, pre-sales, billing, internal IT, helpdesk, etc. department to react quickly to inbound inquiries. It is useful for people who receive many emails and want to answer them with a team of agents.
Licensing
License
Verified by
Verified on
Notes
Leaders and contributors
| Contact(s) | Role |
|---|---|
| See the CREDITS file in the distribution for a complete list | Contributor |
| Martin Edenhofer | Maintainer |
Resources and communication
| Audience | Resource type | URI |
|---|---|---|
| Developer | VCS Repository Webview | http://cvs.otrs.org/cvsweb.cgi/otrs/ |
| Help | mailto:announce@otrs.org | |
| Support | mailto:otrs@otrs.org | |
| Bug Tracking | VCS Repository Webview | http://bugs.otrs.org/ |
| Developer | mailto:dev@otrs.org |
Software prerequisites
| Kind | Description |
|---|---|
| Weak prerequisite | GD_Text_Align (all for statistics) |
| Required to use | DBI |
| Required to use | DBD_mysql |
| Required to use | LDAPv2-compliant server |
| Weak prerequisite | GD_Graph_lines |
| Required to use | Digest_MD5 |
| Weak prerequisite | Net_LDAP (for using LDAP) |
| Weak prerequisite | GD |
| Weak prerequisite | GD_Text |
| Weak prerequisite | GD_Graph |
| Required to use | a database (ie MySQL or PostgreSQL) |
| Required to use | MIME_Base64 |
| Required to use | Net_DNS |
| Required to use | Perl 5 or later |
Permission is granted to copy, distribute and/or modify this document under the terms of the GNU Free Documentation License, Version 1.3 or any later version published by the Free Software Foundation; with no Invariant Sections, no Front-Cover Texts, and no Back-Cover Texts. A copy of the license is included in the page “GNU Free Documentation License”.
The copyright and license notices on this page only apply to the text on this page. Any software or copyright-licenses or other similar notices described in this text has its own copyright notice and license, which can usually be found in the distribution or license text itself.