F2w helpdesk

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f2w helpdesk

Web-based helpdesk package

f2w helpdesk is a Web-based helpdesk package. It categorises requests to an arbitrary level of detail (using an expert-system-like question and answer method) and associates advice and problem-specific information with the various request categories. The resulting knowledge base helps resolve frequently occurring problems more quickly. Users can also add their own tasks, thus using the program as a todo list or for workflow within teams. Notes can be added to each request at any time.



Verified by

Verified on




Verified by

Janet Casey

Verified on

13 November 2001

Leaders and contributors

Peter Harris Maintainer

Resources and communication

AudienceResource typeURI
Bug Tracking,Developer,SupportMailing List Info/Archivehttp://lists.sourceforge.net/mailman/listinfo/f2w-helpdesk

Software prerequisites

Required to useMySQL-type database
Required to buildZope


Permission is granted to copy, distribute and/or modify this document under the terms of the GNU Free Documentation License, Version 1.3 or any later version published by the Free Software Foundation; with no Invariant Sections, no Front-Cover Texts, and no Back-Cover Texts. A copy of the license is included in the page “GNU Free Documentation License”.

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