F2w helpdesk

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f2w helpdesk

http://f2w.sourceforge.net/
Web-based helpdesk package

f2w helpdesk is a Web-based helpdesk package. It categorises requests to an arbitrary level of detail (using an expert-system-like question and answer method) and associates advice and problem-specific information with the various request categories. The resulting knowledge base helps resolve frequently occurring problems more quickly. Users can also add their own tasks, thus using the program as a todo list or for workflow within teams. Notes can be added to each request at any time.

Documentation

Administrator's guide available from http://f2w.sourceforge.net/f2w-admin.html; User's guide available from http://f2w.sourceforge.net/f2w-guide.html

Related Projects





Licensing

License

Verified by

Verified on

Notes

License

GPLv2

Verified by

Janet Casey

Verified on

13 November 2001




Leaders and contributors

Contact(s)Role
Peter Harris Maintainer


Resources and communication

AudienceResource typeURI
Bug Tracking,Developer,SupportMailing List Info/Archivehttp://lists.sourceforge.net/mailman/listinfo/f2w-helpdesk


Software prerequisites

KindDescription
Required to useMySQL-type database
Required to buildZope

This entry (in part or in whole) was last reviewed on 25 February 2017.



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