From Free Software Directory
Jump to: navigation, search



Ticket request and email management system

OTRS (Open Ticket Request System) is a ticket eequest and email management system with many features to manage customer telephone calls and email. The system is built to allow your support, sales, pre-sales, billing, internal IT, helpdesk, etc. department to react quickly to inbound inquiries. It is useful for people who receive many emails and want to answer them with a team of agents.



Verified by

Verified on


Verified by

Janet Casey

Verified on

19 October 2004

Leaders and contributors

See the CREDITS file in the distribution for a complete list Contributor
Martin Edenhofer Maintainer

Resources and communication

AudienceResource typeURI
DeveloperVCS Repository Webviewhttp://cvs.otrs.org/cvsweb.cgi/otrs/
Bug TrackingVCS Repository Webviewhttp://bugs.otrs.org/

Software prerequisites

Weak prerequisiteGD_Text_Align (all for statistics)
Required to useDBI
Required to useDBD_mysql
Required to useLDAPv2-compliant server
Weak prerequisiteGD_Graph_lines
Required to useDigest_MD5
Weak prerequisiteNet_LDAP (for using LDAP)
Weak prerequisiteGD
Weak prerequisiteGD_Text
Weak prerequisiteGD_Graph
Required to usea database (ie MySQL or PostgreSQL)
Required to useMIME_Base64
Required to useNet_DNS
Required to usePerl 5 or later


Permission is granted to copy, distribute and/or modify this document under the terms of the GNU Free Documentation License, Version 1.3 or any later version published by the Free Software Foundation; with no Invariant Sections, no Front-Cover Texts, and no Back-Cover Texts. A copy of the license is included in the page “GNU Free Documentation License”.

The copyright and license notices on this page only apply to the text on this page. Any software or copyright-licenses or other similar notices described in this text has its own copyright notice and license, which can usually be found in the distribution or license text itself.