OTRS (Open Ticket Request System) is a ticket eequest and email management system with many features to manage customer telephone calls and email. The system is built to allow your support, sales, pre-sales, billing, internal IT, helpdesk, etc. department to react quickly to inbound inquiries. It is useful for people who receive many emails and want to answer them with a team of agents.
DocumentationUser FAQ available from http://faq.otrs.org/otrs/faq.pl; English and German user manual available in HTML format from http://doc.otrs.org/1.3/en/html/
released on 1 August 2005
Paid supportPaid technical support and consulting available from http://www.otrs.de/
|License||Verified by||Verified on||Notes|
|GPLv2orlater||Janet Casey||19 October 2004|
Leaders and contributors
|See the CREDITS file in the distribution for a complete list||Contributor|
Resources and communication
|Developer||VCS Repository Webview||http://cvs.otrs.org/cvsweb.cgi/otrs/|
|Bug Tracking||VCS Repository Webview||http://bugs.otrs.org/|
|Weak prerequisite||GD_Text_Align (all for statistics)|
|Weak prerequisite||Net_LDAP (for using LDAP)|
|Required to use||Digest_MD5|
|Required to use||MIME_Base64|
|Required to use||Net_DNS|
|Required to use||LDAPv2-compliant server|
|Required to use||a database (ie MySQL or PostgreSQL)|
|Required to use||DBI|
|Required to use||Perl 5 or later|
|Required to use||DBD_mysql|
This entry (in part or in whole) was last reviewed on 1 August 2005.
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