OTRS (Open Ticket Request System) is a ticket eequest and email management system with many features to manage customer telephone calls and email. The system is built to allow your support, sales, pre-sales, billing, internal IT, helpdesk, etc. department to react quickly to inbound inquiries. It is useful for people who receive many emails and want to answer them with a team of agents.
DocumentationUser FAQ available from http://faq.otrs.org/otrs/faq.pl; English and German user manual available in HTML format from http://doc.otrs.org/1.3/en/html/
released on 13 December 2016
Paid supportPaid technical support and consulting available from http://www.otrs.de/
|License||Verified by||Verified on||Notes|
|GPLv2orlater||Janet Casey||19 October 2004|
Leaders and contributors
|See the CREDITS file in the distribution for a complete list||Contributor|
Resources and communication
|Bug Tracking||VCS Repository Webview||http://bugs.otrs.org/|
|Developer||VCS Repository Webview||http://cvs.otrs.org/cvsweb.cgi/otrs/|
|Required to use||Perl 5 or later|
|Required to use||DBD_mysql|
|Weak prerequisite||GD_Text_Align (all for statistics)|
|Weak prerequisite||Net_LDAP (for using LDAP)|
|Required to use||Digest_MD5|
|Required to use||MIME_Base64|
|Required to use||Net_DNS|
|Required to use||LDAPv2-compliant server|
|Required to use||a database (ie MySQL or PostgreSQL)|
|Required to use||DBI|
This entry (in part or in whole) was last reviewed on 17 January 2017.
Permission is granted to copy, distribute and/or modify this document under the terms of the GNU Free Documentation License, Version 1.3 or any later version published by the Free Software Foundation; with no Invariant Sections, no Front-Cover Texts, and no Back-Cover Texts. A copy of the license is included in the page “GNU Free Documentation License”.
The copyright and license notices on this page only apply to the text on this page. Any software or copyright-licenses or other similar notices described in this text has its own copyright notice and license, which can usually be found in the distribution or license text itself.