Difference between revisions of "Request Tracker"
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{{Entry | {{Entry | ||
|Name=Request Tracker | |Name=Request Tracker | ||
| − | |Short description= | + | |Short description=Issue tracking system |
|Full description=Request Tracker (RT) is an automated system to monitor, answer, and document requests. It was first designed as a tool to aid a small team of sysadmins manage the ever-increasing list of tasks and requests at a burgeoning web startup. Since then, RT has been put to work by help desks, sysadmins, development teams and marketing departments to track requests, responsibilities, and tasks. RT comes with Web, command line, and email interfaces to its Mysql-backed data store. The user sends an email asking for help. RT send the user an electronic "ticket stub" which is used in future correspondence to refer to this problem. It also sends the user's request to the queue members, one of whom writes a reply, which RT records and forwards to the user. The ticket is then resolved. | |Full description=Request Tracker (RT) is an automated system to monitor, answer, and document requests. It was first designed as a tool to aid a small team of sysadmins manage the ever-increasing list of tasks and requests at a burgeoning web startup. Since then, RT has been put to work by help desks, sysadmins, development teams and marketing departments to track requests, responsibilities, and tasks. RT comes with Web, command line, and email interfaces to its Mysql-backed data store. The user sends an email asking for help. RT send the user an electronic "ticket stub" which is used in future correspondence to refer to this problem. It also sends the user's request to the queue members, one of whom writes a reply, which RT records and forwards to the user. The ticket is then resolved. | ||
| + | |Homepage URL=http://www.bestpractical.com/rt/ | ||
|User level=none | |User level=none | ||
| − | + | |VCS checkout command=git clone git://github.com/bestpractical/rt.git -b stable | |
| − | + | |Computer languages=Perl | |
| − | + | |Documentation note=http://bestpractical.com/rt/docs.html | |
| − | |VCS checkout command=: | + | |Paid support=Paid technical and installation support available from BestPractical, Inc. at http://bestpractical.com/services/ |
| − | |Computer languages= | ||
| − | |Documentation note= | ||
| − | |Paid support=Paid technical and installation support available from BestPractical, Inc. at http:// | ||
| − | |||
| − | |||
| − | |||
|Related projects=Issue-Tracker,OTRS,Roundup,Double_Choco_Latte,firefly,JitterBug,phpSupport,Wreq,Open_Ticket_Request_System,Eventum | |Related projects=Issue-Tracker,OTRS,Roundup,Double_Choco_Latte,firefly,JitterBug,phpSupport,Wreq,Open_Ticket_Request_System,Eventum | ||
|Keywords=help,development,system administration,trouble,project,project management,users,requests,help desk,request tracker,rtracker,ticket | |Keywords=help,development,system administration,trouble,project,project management,users,requests,help desk,request tracker,rtracker,ticket | ||
| − | | | + | |Version identifier=4.2.3 |
| − | |Last review by= | + | |Version date=2014/02/20 |
| − | |Last review date= | + | |Version status=stable |
| + | |Version download=http://download.bestpractical.com/pub/rt/release/rt-4.2.3.tar.gz | ||
| + | |Last review by=Yoni Rabkin | ||
| + | |Last review date=2014/04/18 | ||
|Submitted by=Database conversion | |Submitted by=Database conversion | ||
|Submitted date=2011-04-01 | |Submitted date=2011-04-01 | ||
| − | | | + | |Status= |
| − | | | + | |Is GNU=No |
| − | | | + | |License verified date=2000-12-02 |
| − | | | + | }} |
| + | {{Project license | ||
| + | |License=GPLv2orlater | ||
| + | |License verified by=Janet Casey | ||
|License verified date=2000-12-02 | |License verified date=2000-12-02 | ||
| − | |||
}} | }} | ||
{{Person | {{Person | ||
| + | |Real name=Jesse Vincent | ||
|Role=Maintainer | |Role=Maintainer | ||
| − | |||
|Email=jesse@fsck.com | |Email=jesse@fsck.com | ||
|Resource URL= | |Resource URL= | ||
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}} | }} | ||
{{Software category | {{Software category | ||
| − | |Interface=command-line | + | |Interface=command-line, e-mail, web |
|Software-development=bug-tracking-system | |Software-development=bug-tracking-system | ||
|Use=software-development | |Use=software-development | ||
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| − | |||
| − | |||
| − | |||
| − | |||
}} | }} | ||
{{Software prerequisite | {{Software prerequisite | ||
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|Prerequisite description=MySQL | |Prerequisite description=MySQL | ||
}} | }} | ||
| + | {{Featured}} | ||
Revision as of 14:58, 18 April 2014
Request Tracker
https://www.bestpractical.com/rt/
Issue tracking system
Request Tracker (RT) is an automated system to monitor, answer, and document requests. It was first designed as a tool to aid a small team of sysadmins manage the ever-increasing list of tasks and requests at a burgeoning web startup. Since then, RT has been put to work by help desks, sysadmins, development teams and marketing departments to track requests, responsibilities, and tasks. RT comes with Web, command line, and email interfaces to its Mysql-backed data store. The user sends an email asking for help. RT send the user an electronic "ticket stub" which is used in future correspondence to refer to this problem. It also sends the user's request to the queue members, one of whom writes a reply, which RT records and forwards to the user. The ticket is then resolved.
Licensing
License
Verified by
Verified on
Notes
License
Verified by
Genium
Verified on
18 April 2014
Leaders and contributors
| Contact(s) | Role |
|---|---|
| Best Practical Sales team | Contact |
Resources and communication
| Audience | Resource type | URI |
|---|---|---|
| Developer | rt-devel@lists.bestpractical.com | |
| Help | rt-announce@lists.bestpractical.com | |
| Wikidata | General | https://www.wikidata.org/wiki/Q746739 |
| Bug Tracking | VCS Repository Webview | https://github.com/bestpractical/rt/issues |
| Developer | VCS Repository Webview | https://github.com/bestpractical/rt |
Software prerequisites
| Kind | Description |
|---|---|
| Required to use | MariaDB |
| Required to use | MySQL |
| Required to use | PostgreSQL |
| Required to use | Perl 5.10.1 or later |
Permission is granted to copy, distribute and/or modify this document under the terms of the GNU Free Documentation License, Version 1.3 or any later version published by the Free Software Foundation; with no Invariant Sections, no Front-Cover Texts, and no Back-Cover Texts. A copy of the license is included in the page “GNU Free Documentation License”.
The copyright and license notices on this page only apply to the text on this page. Any software or copyright-licenses or other similar notices described in this text has its own copyright notice and license, which can usually be found in the distribution or license text itself.