Request Tracker

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Request Tracker
Issue tracking system

Request Tracker (RT) is an automated system to monitor, answer, and document requests. It was first designed as a tool to aid a small team of sysadmins manage the ever-increasing list of tasks and requests at a burgeoning web startup. Since then, RT has been put to work by help desks, sysadmins, development teams and marketing departments to track requests, responsibilities, and tasks. RT comes with Web, command line, and email interfaces to its Mysql-backed data store. The user sends an email asking for help. RT send the user an electronic "ticket stub" which is used in future correspondence to refer to this problem. It also sends the user's request to the queue members, one of whom writes a reply, which RT records and forwards to the user. The ticket is then resolved.



Verified by

Verified on




Verified by


Verified on

18 April 2014

Leaders and contributors

Best Practical Sales team Contact

Resources and communication

AudienceResource typeURI
Bug TrackingVCS Repository Webview
DeveloperVCS Repository Webview

Software prerequisites

Required to useMariaDB
Required to useMySQL
Required to usePostgreSQL
Required to usePerl 5.10.1 or later


"Contact" is not in the list (Maintainer, Contributor, Developer, Sponsor, Unknown) of allowed values for the "Role" property.

"Wikidata" is not in the list (General, Help, Bug Tracking, Support, Developer) of allowed values for the "Resource audience" property.

Permission is granted to copy, distribute and/or modify this document under the terms of the GNU Free Documentation License, Version 1.3 or any later version published by the Free Software Foundation; with no Invariant Sections, no Front-Cover Texts, and no Back-Cover Texts. A copy of the license is included in the page “GNU Free Documentation License”.

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