Request Tracker

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Request Tracker

https://www.bestpractical.com/rt/
Issue tracking system

Request Tracker (RT) is an automated system to monitor, answer, and document requests. It was first designed as a tool to aid a small team of sysadmins manage the ever-increasing list of tasks and requests at a burgeoning web startup. Since then, RT has been put to work by help desks, sysadmins, development teams and marketing departments to track requests, responsibilities, and tasks. RT comes with Web, command line, and email interfaces to its Mysql-backed data store. The user sends an email asking for help. RT send the user an electronic "ticket stub" which is used in future correspondence to refer to this problem. It also sends the user's request to the queue members, one of whom writes a reply, which RT records and forwards to the user. The ticket is then resolved.

Documentation

http://bestpractical.com/rt/docs.html



Download

https://download.bestpractical.com/pub/rt/release/rt-5.0.0.tar.gz

version 5.0.0 (stable)
released on 15 July 2020



User level

Intermediate


Paid technical and installation support available from BestPractical, Inc. at http://bestpractical.com/services/

VCS Checkout

Categories

Related Projects





Licensing

License

Verified by

Verified on

Notes

License

GPLv2

Verified by

Genium

Verified on

18 April 2014




Leaders and contributors

Contact(s)Role
Best Practical Sales team Contact


Resources and communication

AudienceResource typeURI
HelpE-mailrt-announce@lists.bestpractical.com
DeveloperE-mailrt-devel@lists.bestpractical.com
Bug TrackingVCS Repository Webviewhttps://github.com/bestpractical/rt/issues
DeveloperVCS Repository Webviewhttps://github.com/bestpractical/rt
WikidataGeneralhttps://www.wikidata.org/wiki/Q746739


Software prerequisites

KindDescription
Required to usePerl 5.10.1 or later
Required to useMySQL
Required to useMariaDB
Required to usePostgreSQL

This entry (in part or in whole) was last reviewed on 7 August 2020.



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"Contact" is not in the list (Maintainer, Contributor, Developer, Sponsor, Unknown) of allowed values for the "Role" property.










"Wikidata" is not in the list (General, Help, Bug Tracking, Support, Developer) of allowed values for the "Resource audience" property.















Permission is granted to copy, distribute and/or modify this document under the terms of the GNU Free Documentation License, Version 1.3 or any later version published by the Free Software Foundation; with no Invariant Sections, no Front-Cover Texts, and no Back-Cover Texts. A copy of the license is included in the page “GNU Free Documentation License”.

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